ELTOSAI Logistics Guide

Help Center

Updated October 2026 · By the ELTOSAI brokerage team

Quick answers to the questions shippers ask us most. If you do not find yours, our team replies within one business day through the contact form.

Getting a quote

Use the quote calculator for an instant estimate with a folio number, or send the contact form for a formal quote: a specialist confirms routing, transit time and an all-in rate within 4 business hours. Formal quotes are valid 7 days unless stated otherwise.

Tracking your shipment

Every shipment we manage is tracked by milestones: pickup, departure, arrival at the Mexican gateway, customs clearance stages, and final delivery. If anything drifts from plan, you hear from us first: exception alerts, not status-chasing.

Documents for shipping into Mexico

The standard set: commercial invoice, packing list, bill of lading or air waybill, and certificate of origin where applicable. Regulated goods add NOM certificates and sectorial permits. See our customs documentation guide for the full checklist.

Customs and duties

Our licensed brokerage partners file your pedimento and coordinate clearance at every Mexican port and border crossing. Duties depend on your tariff classification; 16% IVA applies on the customs value plus duties. Read the pedimento guide for the full process.

Frequently asked questions

How do I get a formal shipping quote?

Send the contact form or the quote request with origin, destination, cargo details and timeline. A specialist replies within 4 business hours with routing, transit time and an all-in rate valid 7 days.

How do I track my shipment?

We track every shipment by milestones and send exception alerts when anything drifts. Include your folio or tracking number when you contact us for the fastest answer.

What if my cargo is delayed in customs?

Contact us with your folio number. We check the pedimento status with the broker the same day and tell you exactly what is holding it and what resolves it.

Do you ship to all of Mexico?

Yes. We deliver to every Mexican state from the Pacific and Gulf gateways and the Laredo border crossing, and we re-export onward to the USA and Latin America.

Related shipping routes

Shipping on this lane? Get a formal quote.

Tell us origin, destination and cargo. A specialist confirms routing, transit time and an all-in rate within 4 business hours.

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